Converting website visitors to paying customers is a major challenge for everyone. Businesses spend a fortune on advertising to bring traffic to their website.
Unfortunately, more than 99% of visitors abandon the site without making any purchase or leaving contact details. The WebRTSI platform offers you the opportunity to catch the user 'while the iron is still hot'.
Communicate with them in real-time and convert more passing visitors into paying customers.
How does WebRTSI increase online store profits?
The WebRTSI platform records and analyzes all live activity and store visits.
The data will automatically appear in a friendly and easy-to-use interface.
With a click of a button you can view and analyze all website visits in real time.
In order to improve the browsing experience, and achieve the desired goals in the best and most effective way, WebRTSI automatically generates a smart card for every visitor that enters your website.
The card contains data, interactions, and browsing history that can be easily edited, annotated, or shared.
All this is done in one place without having to navigate between screens.
WebRTSI securely records and stores all visitor journeys of your store.
They can be easily viewed again at any time.
Only through visual viewing of pixel-perfect screen recordings can you truly understand user behavior, and quickly optimize and enhance the user experience on your website.
Even when users already want to purchase or signup - they find it difficult, due to glitches, bugs, confusing design, site slowness, etc.
This causes frustration, abandonment and business losses.
WebRTSI alerts you in real time to these users, allowing the service call center and site operators to view the user's screen and offer immediate help to perform the required action.
This way, you don't lose customers and miss business opportunities!
More than 98% of users will leave the site within seconds if there is anything wrong with how a website looks or works. This is usually caused by an error or a bug in the website code.
The WebRTSI Platform alerts you immediately to this problems, passing accurate information about the malfunction and location within the site code, and on what kind of device and browser the problem occurred.
This feature allows you to fix the cause of the problem quickly and efficiently.
Sometimes stores are designed in a way that misleads the users. For example: A non-functional area appears to the user as a button, and the user repeatedly tries to click on it.
This will cause him frustration and eventually he will leave the site.
WebRTSI locates these sessions, so you can improve these deficiencies and offer the best UX / UI experience.
The system detects whether the user has an active microphone or camera, and with a click allows you to communicate with your users in HD voice or video calls.
This is all done directly through your store without the need to download or install any software or plugins.
With WebRTSI Proactive Live Chat, you can contact site visitors and offer assistance while they are browsing the site.
You can start a proactive live chat as you watch their screen, and understand exactly what interests them.
With a clear view of user actions and with targeted support, users will be pleasantly surprised by your intuitive help and will more receptive to conversion, i.e making a purchase, booking a demo, etc.
The filters allow you to sort and find events that are occurring right now or were previously recorded by the system.
You can filter events based on specific demographics, actions or pages viewed, organic or paid traffic and by almost anything you can imagine.
These data points allow you to see the full picture from every angle which in turn helps you to make smart decisions for your business and offer the right services to your users.
Why is it important to identify them?
The cost of digital advertising on Google, Facebook etc. is very expensive and you usually pay for the number of clicks on your ad (PPC). To maximize benefits from your ad campaign, you need to make sure your ads are reaching the right audience. Unfortunately, many of your ad clicks are done by robotic software that scan the internet or by business competitors. The result; You spend more money for nothing, causing heavy losses to your business. The WebRTSI platform enables you to identify these suspicious clicks, and provides you with the information necessary to block them from clicking on your ad, saving unnecessary costs and significantly improving your profit.
Visually show users on their screen how to do actions on the store, where to go, what to click, etc;
From simple steps to even complex tasks.
WebRTSI Visual Remote Support Tools allows you to support users in a way that has not been possible - until now.
Don't miss out on customers who find it difficult to make a purchase.
WebRTSI Remote Control allows the user to authorize the service agent to carry out the purchase or action in his place in real time.
This is all done on the user's screen, securely and efficiently, without the need for any software download.