Online support and training has become a major and integral part of the customer service and sales of companies offering cloud-enabled software (SaaS), such as CRM, bookkeeping, ERP Web sites and more.
To date, they have used familiar methods to perform these tasks by using software such as TeamViewer, that requires downloading and embedding on both ends, and being required to take absolute control of the user's computer (in itself a little scary).
The process is cumbersome and takes away resources and time from both the support team and your users, as well as raising the chance of objections and barriers which can lead to a higher churn rate.
WebRTSI's Smart Support platform allows you to support and demonstrate on your users screen in a visual way that was not possible until now, and provide to them with efficient and fast service without the need for any software downloads.
Remember - time is money, and a satisfied customer is worth more than gold.
Good Customer Service Pays Big Dividends
With WebRTSI you can see the visitor's live screen, from their perspective, and offer immediate visual guidance, quickly resolving any issues encountered.
A picture speaks 1000 words, it's a win-win for everyone!
With the click of a button and a simple confirmation, you can connect with your visitor and safely share their screen.
Point, click, write and annotate on your customer’s screen with their permission, securely & only on your website.
It's quick, easy and simple - Like never before
In order to improve the browsing experience, and achieve the desired goals in the best and most effective way, WebRTSI automatically generates a smart card for every visitor that enters your website.
The card contains data, interactions, and browsing history that can be easily edited, annotated,
All this is done in one place without having to navigate between screens.
With WebRTSI Proactive Live Chat, you can contact site visitors and offer assistance while they are browsing the site.
You can start a proactive live chat as you watch their screen, and understand exactly what interests them.
With a clear view of user actions and with targeted support, users will be pleasantly surprised by your intuitive help and will more receptive to conversion, i.e making a purchase, booking a demo, etc.
The platform can records and analyzes all live activity and all the journeys of your website visitors.
The data will automatically appear in a friendly and easy-to-use interface.
With a click of a button you can view and analyze all website visits in real time.
The system detects whether the user has an active microphone or camera, and with a click allows you to communicate with your users in HD voice or video calls.
This is all done directly through your website without the need to download or install any software or plugins.